Reviews

When exploring their options for potential home care providers, most care seekers look at each provider’s reviews before making an enquiry. As with any service, people trust and are reassured by the experiences of other customers and clients. The f...

All home care providers listed on the site have a Basic Profile which you as an owner can claim free of charge to generate reviews and build your reputation online and in your local community.  Enhanced, Premium and Platinum subscribers benefi...

A home care provider or group’s review score is the number you see in the green circle on the search result pages as well as individual profiles (the actual score is calculated to 3 decimal places and then rounded to 1 decimal place on the website)....

We've just published our first review and it's 5-star. Why isn't our score 10? The score takes time to grow.  A maximum score is only possible when a home care provider has achieved full points for both parts of the score calculation.  Al...

We understand it is really hard receiving a negative review, especially as home care providers work so hard and are passionate about caring for their clients/service users, but it is only natural that home care providers will receive some negativ...

Our objective is to publish as many reviews as possible, both positive and negative, in order to help the care seeker find the right home care provider.  Consumer law, specifically the Competitions and Markets Authority (CMA) has stated that r...

If the home care provider believes that a review does not comply with our review policy (e.g. defamatory, not submitted by a valid connection, not submitted within 12 months of the experience), then the home care provider has the option to challen...

Under the ‘Your Reviews’ tab in the Control Panel you can view all the reviews that has been published for your care provider, which reviews have not been published and what reviews are currently pending. You can find this section under the ‘Revie...

What is a Review Widget?   Our Review Widgets are tools that can be easily embedded into your website to showcase information such as your reviews, ratings and/or review score for your setting or group. The widgets are also an effective way t...

Reviews are at the heart of everything that we do as they are the best way to help care seekers create an understanding of what a care provider is like and choose the right option for their loved one. The reviews provide clients/service users or th...

The Reviews Reports & Analysis section is your platform for viewing and evaluating your setting’s reviews over time to help you identify where to concentrate your efforts to maximise the number of enquiries generated. You can find the Reports &...

What is a Highlighted Review Phrase? A Highlighted Review Phrase is a feature available to Platinum subscribers. It enables you to choose up to 5 phrases that appear frequently in reviews left on your homecare.co.uk profile. Visitors to your prof...

Why use invite to review? The ‘invite to review’ feature on homecare.co.uk is available on Enhanced, Premium or Platinum subscriptions. It means that you can invite contacts to review your home care service. Many of your clients’ loved ones may ...

Why use invite to review? The ‘invite to review’ feature is available for Enhanced, Premium and Platinum subscriptions. It allows you to send an email invitation to invite somebody to leave a review of your service on your homecare.co.uk profile....

Why use Invite to Review? homecare.co.uk’s ‘Invite to Review’ feature enables you to invite people by email to review your home care service. It is available with Enhanced, Premium and Platinum subscriptions. Many people who use your services ma...

What is the stamp? The ‘Recommended On’ stamp is a logo that confirms that your home care service is registered on homecare.co.uk and has been reviewed. You can use the electronic form of the stamp and/or a window sticker. The ‘Recommended On’ s...

A care award stamp is a logo that you can have featured on your homecare.co.uk profile if you win a homecare.co.uk award. It looks like this: The stamp shows visitors to your profile that you have been recognised and awarded as one of the top 2...

If you win a homecare.co.uk Top 20 award, you will be able to download a care award stamp from your dashboard, or request a high resolution image. Once you have downloaded your stamp, you can display it on your social media, website, brochures and ...

Your homecare.co.uk award stamp is featured at the top of your profile. It can also be seen in search results lists. If you have a homecare.co.uk award, you will be featured when users choose to filter their care search to award-winners only...

What are Review Cards? The homecare.co.uk Review Cards are a very effective way of generating reviews for your setting. You can hand out the Review Cards to clients/service users and their friends/family and/or place them in a stand to encourage ...

There are few better feelings than having your hard work and effort recognised and we believe positive feedback should be acknowledged and celebrated.  A thoughtful, considered and individual reply can be as important as the review itself becau...

Online reviews have become an essential in the decision-making process for care seekers. Understanding the dos and don'ts of managing online reviews on homecare.co.uk is vital for maintaining a positive reputation and attracting potential clients. I...