How to make the most of your Postal & QR Review cards
The key to generating more reviews isn't simply having review cards available. Make requesting reviews a natural part of your everyday processes and interactions with the people you care for and their families.
Postal Review cards give people the option to complete their review by hand and return it by Freepost, while the smaller QR Review cards provide a quick and convenient way to leave a review online.
Making both options easily available at the right moments can help you generate a steady flow of recent reviews.
Ten effective ways to use your review cards
1. Make them part of care review meetings
Care reviews are a natural opportunity for people and their families to reflect on the care and support they receive. Offer a review card at the end of appropriate meetings.
2. Include them in welcome information
Add a review card to information given to new people and their families so they know from the beginning how they can share their experience once they've had time to get to know your service.
3. Give your care team QR Review cards
Their pocket-sized format makes QR cards easy for care workers to carry with them so they're available when an appropriate opportunity to request a review arises.
4. Keep cards available in your office
Use the supplied stands to keep both types of review card visible and readily available for people and families visiting your premises.
.png)
5. Include them with printed communications
Add a review card to newsletters or other appropriate correspondence sent to the people you care for and their families.
6. Follow up after positive feedback
If someone tells you they're pleased with the care or support they've received, let them know they can share their experience by leaving a review on homecare.co.uk.
7. Make review requests part of your regular processes
Build appropriate review opportunities into your existing processes rather than relying on occasional review drives.
8. Use QR cards at events and meetings
If you hold family meetings, coffee mornings, community events or other gatherings, make review cards available for people who use your service and their families.
9. Display cards alongside your homecare.co.uk award or Review Score Certificate
If you display a homecare.co.uk award or Review Score Certificate at your premises, keep review cards nearby to reinforce the importance of feedback.
10. Keep a consistent supply
Make sure your teams always have cards available and replenish supplies regularly. You can order additional review cards and stands easily through your Portal as part of your subscription.
Tips for getting the best results
The most successful providers don't simply leave cards out – they make review generation a natural part of their everyday processes.
Make the request personal rather than scripted.
Explain that reviews help other people and families choose the right home care.
Give people a choice between Postal and QR Review cards.
Make sure your office and care teams know when and how it's appropriate to offer a card.
Keep QR Review cards somewhere care teams can easily take them on visits.
Never pressure anyone to leave a review or ask only for positive reviews – simply encourage honest feedback.
By consistently offering people the opportunity to leave a review, you can build a steady flow of genuine, recent feedback that strengthens your reputation and helps others make informed decisions when choosing home care.
.